NivotraGo Platform
(Operated by Nivotra Private Limited)
Last Updated: December 2025
At NivotraGo, we strive to deliver fresh, safe, and high-quality groceries and daily-need products to our customers. Due to the perishable and consumable nature of grocery items, our return, replacement, and refund policy is designed to ensure product safety, hygiene, and fairness for all users.
Most grocery and daily-use items listed on NivotraGo are non-returnable.
Once an order is delivered, items cannot be returned due to:
Change of mind
Taste or preference issues
Incorrect selection by the customer
This policy is necessary to maintain food safety and quality standards.
A replacement or refund request will be considered only in the following situations:
Damaged Items: Items physically damaged at the time of delivery
Defective / Expired Items: Items that are expired, spoiled, or unfit for consumption
Incorrect Items: Wrong product, variant, or quantity delivered
All such cases are subject to verification by the NivotraGo support team.
To ensure quick resolution and quality control, issues must be reported within the timelines mentioned below:
(fruits, vegetables, dairy, meat, bakery items)
Issues must be reported within 24–48 hours of delivery
(packaged groceries, beverages, household items)
Issues must be reported within 72 hours of delivery
⚠️ Requests raised beyond these timelines will not be accepted under any circumstances.
Replacement or refund for incorrectly delivered items is allowed only if:
The product is sealed, unopened, unused, and in original packaging
Product labels and tags are intact
❌ Opened, consumed, or partially used items will not be accepted for return or replacement.
To raise a request, follow these steps:
Log in to your NivotraGo account
Go to My Orders and select the affected order/item
Choose the issue type (Damaged / Expired / Incorrect)
Upload clear photo or video evidence for verification
Submit the request
Our support team will review the request and notify you of the approval or rejection.
All approved refunds will be credited only to the NivotraGo Wallet
Wallet balance:
Is non-transferable
Cannot be withdrawn to a bank account, UPI, or external payment method
Can be used only for future purchases on NivotraGo
⏳ Refunds are generally processed within 7–10 business days after approval.
NivotraGo acts as a technology and service facilitation platform.
We reserve the right to:
Reject refund or replacement requests that do not meet policy conditions
Request additional information or proof for verification
Decisions taken by NivotraGo in accordance with this policy shall be final and binding, subject to applicable consumer protection laws.
For any return, replacement, or refund-related concerns, please contact:
📧 Email: support@nivotrago.com
📞 Phone: +91 7903604643
Registered Office:
Nivotra Private Limited (NivotraGo)
C/o Sukhdev Dangi
Village – Suji, Post – Dadpur
PS – Chouparan, District – Hazaribagh
Jharkhand – 825406, India
