Last Updated: December, 2025
We, Nivotra Private Limited, operating under the brand name “NivotraGo” (hereinafter referred to as “Company”, “we”, “us”, or “our”), are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.
This Privacy Policy describes how we collect, use, store, process, disclose, and protect information of customers, vendors, delivery partners, and other users (“you”, “your”, “user”) who access or use our website, mobile applications, or related services (collectively, the “Services”).
By accessing or using our Services, you agree and consent to the collection and use of information in accordance with this Privacy Policy, in addition to our Terms of Use.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
📧 Email: support@nivotrago.com
📞 Phone: +91 7903604643
🏢 Address:C/o Sukhdev Dangi, Suji, Dadpur, Chouparan, Hazaribagh – 825406, Jharkhand, India
This Privacy Policy applies to all information collected by NivotraGo through:
Our website, mobile applications, and online platforms
Communications including email, SMS, WhatsApp, phone calls, and in-app messages
Interactions with customers, vendors, delivery partners, employees, and business users
This Policy does not apply to third-party websites, applications, or services that may be linked through our Services. We encourage you to review the privacy policies of such third parties independently.
Our Services are intended for individuals 18 years of age or older.
We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without lawful consent, we will take reasonable steps to delete such information.
We collect information to operate effectively, provide better services, and comply with legal obligations.
Name, mobile number, email address, gender, delivery address, and login credentials
Account details and preferences
Order details, transaction history, invoices, and communications
Feedback, reviews, chat messages, and customer support requests
For Vendors:
Business name and address
GST, FSSAI, MSME/Udyam registration details
Bank account or UPI details for settlements
For Delivery Partners:
Government-issued ID (Aadhaar, PAN, Voter ID, etc.)
Driving licence, vehicle details, registration and insurance
Profile photo and payment details
Device information (IP address, browser type, operating system, device identifiers)
App usage data, interaction logs, pages/screens viewed
Approximate or precise location data (only with permission)
Cookies, pixels, and similar tracking technologies
Social login details (Google, Facebook, etc., if used)
Payment confirmation and transaction status from payment gateways
Information from logistics, vendor, or verification partners
For onboarding and continued use of the platform, we may collect and verify documents including but not limited to:
Aadhaar, PAN, or other government-issued photo ID
Business licences and registrations (GST, FSSAI, MSME/Udyam)
Bank or UPI details for payments
Vehicle registration, driving licence, and insurance
These are collected only for identity verification, legal compliance, fraud prevention, safety, and payment processing, and not for any unlawful or unrelated purpose.
We use collected information for lawful purposes including:
Processing and fulfilling orders
Onboarding, verifying, and managing vendors and delivery partners
Processing payments, refunds, settlements, and invoices
Providing customer support and resolving disputes
Improving platform functionality, security, and user experience
Sending service-related communications, updates, and promotional messages (where consented)
Preventing fraud, misuse, and ensuring platform safety
Complying with applicable laws, regulations, and government directives
We may share information strictly on a need-to-know basis with:
Vendors and delivery partners to fulfill orders
Payment gateways, banks, and financial institutions
Technology, SMS, email, cloud, analytics, and logistics service providers
Government authorities, courts, or law enforcement when required by law
Auditors, consultants, or during mergers, acquisitions, or business restructuring
🔒 We do not sell, rent, or trade your personal data to third parties.
We implement reasonable security practices and procedures, including:
Encryption and secure servers
Restricted access controls
Regular monitoring and updates
However, no electronic transmission or storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
You are responsible for safeguarding your account credentials.
Subject to applicable laws, you may have the right to:
Access, review, and update your personal information
Request correction or deletion of your data
Withdraw consent for marketing communications
Restrict or object to certain processing activities
Requests can be sent to support@nivotrago.com.
We may retain certain information where required by law.
We retain personal data only as long as necessary to:
Provide Services
Meet legal, regulatory, and tax obligations
Resolve disputes and enforce agreements
Residual copies may remain in backups for limited periods.
We use cookies and similar technologies to enhance user experience, analyze usage, and improve Services. You may control cookie settings through your browser or device.
Our Services may contain links to third-party platforms. We are not responsible for their content, practices, or privacy policies. Accessing such services is at your own risk.
We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices.
Updates will be posted with a revised “Last Updated” date.
Continued use of Services constitutes acceptance of the updated Policy.
In accordance with Indian law, users may contact us for grievances or complaints related to data protection and privacy:
Grievance Officer:
Nivotra Private Limited
📧 support@nivotrago.com
📞 +91 7903604643
